Boutique Auto Body

23, 16A Keilor Park Drive, Keilor East, VIC 3033

03 9331 7004

General Enquiries / Quote

Recently Had An Accident That's Not Your Fault?

If you did, then as a consumer you have more options and rights to have your car repaired right, the first time.

One of the common mistakes customers do when not-at-fault, is contact their insurance company. It’s important you don’t do this because:

  • A claim will most likely be put against your name (even though it’s not your fault) – and may affect insurance premiums when renewing your policy;
  • Your insurance company may impose their PDS and policies;
  • Your insurer may steer you away from choosing your own repairer.


To avoid this, the best thing to do is directly contact us first, as we’ll consult and advise on the steps to take.

Remember: When you’re not-at-fault, you have more rights, including the right to choose your own repairer and for your car to be fixed by a reputable smash repairer without any shortcuts on labour, parts or workmanship.

When your vehicle is repaired by us, it’ll be repaired with 100% genuine parts, undetectable repairs and given back in its pre-collision condition, every time.

Here are some benefits when making a not-at-fault claim through Boutique Auto Body:

No Policy Excess. No Costs Involved. ONE Quote Only.

Nill excess. Nill phone calls. No inconvenience.

Potentially Reducing The Risk of Your Future Premiums Rising.

We can consult and guide you on how to reduce the risk of your future premiums and no claim bonus.

You're Free To Choose Your Repairer.

You're entitled and free to choose who repairs your vehicle despite what the insurer may tell you.

Your Vehicle Will Be Repaired With Undetectable Repairs and Given Back In Its Pre-Crash Condition.

We'll fix your car right the first time with 100% genuine parts, no shortcuts and in accordance with the manufacturer repair methods.

Have a Like-For-Like Replacement Vehicle.

Have a (PRESTIGE / COMMERCIAL / 7 SEATER) waiting at the repairer on the day you drop off your vehicle to be repaired, or have your vehicle collected and the rental brought to your residence or workplace.

Your Claim Is Handled By Us.

All we need is the at-fault drivers name, address and contact number. We also need the model and registration number of the vehicle. Their insurance details may be needed too (if possible).

No Lengthy Phone Calls. No Running Around.

We communicate with the insurer on your behalf.

Easy, Efficient Process

When dealing with us, you just need to fill-out one form only.

Accidentally Called Your Insurer Regarding Your Not-At-Fault Claim?

If you've mistakenly called your insurer and told them about your not-at-fault accident, then we may still save you from having a claim against your name.

At Boutique Auto Body we have immediate help at hand because we know how inconvenient the process can be.

If you’ve been involved in a not-at-fault accident, give Boutique Auto Body a call or make an enquiry below.

We’ll guide, support and advise on all your options.

Want To Ask A Question Before WE Repair Your Car?

  • Drop files here or
    Max. file size: 128 MB.

    Contact Us


    Factory 23, 16A Keilor Park Drive,
    Keilor East, VIC 3033

    We’re located next to the Western Ring Road, Keilor Park Drive Exit.

    Postal Address

    P.O. BOX 1974,
    Taylors Lakes,
    VIC 3038


    Monday – Friday: 8am – 4.30pm
    Saturday-Sunday: BY APPOINTMENT
    Public Holidays: BY APPOINTMENT

    Before/After Hours: By Appointment

    Hours may change without notice. Please visit our Facebook page for posts regarding any changes including public holiday closures and Christmas.

    Boutique Auto Body is your smash repairer based in Keilor East, VIC 3033 and services customers from surrounding suburbs:

    Essendon, VIC 3040

    Taylors Lakes, VIC 3038

    Avondale Heights, VIC 3034

    Tullamarine, VIC 3043

    Niddrie, VIC 3042

    Airport West, VIC 3042

    Moonee Ponds, VIC 3039

    Srathmore, VIC 3041

    St Albans, VIC 3021

    Sunshine, VIC 3023