Boutique Auto Body: Why The Customer Comes First.
Customer service is the core making Boutique Auto Body committed to being a family oriented vehicle collision repair business.
Formerly Avondale Smash Repairs, our foundation has always been treating customers with utmost care. From the first moment of contact, we greet with a warm, friendly and gentle nature because we understand how unpleasant an accident can be.
Customers don’t deserve having their vehicles wrongly or insufficiently repaired. Repairing each customer’s vehicle correctly to its pre-accident condition and with undetectable repairs is something we proudly strive towards with each job we do.
This is achieved through strictly employing highly focused, technically skilled workers who work well within teams, who are able to follow systems and communicate well amongst each other.
This principle has translated into a long-term client base of repeat customers.
From the moment an accident occurs, through the repair process and picking up your car in its pre-crash condition and – Boutique Auto Body takes care of you.
The importance of the correlative effect of satisfying customers throughout all contact with us (even after their vehicle has been fixed) is the key to our high retention rates and the resulting repeat and sustained business.
Treating the customer right is also embedded throughout our repair philosophy.
The employment of highly skilled, dedicated employees who are inducted and trained to only repair cars according to the manufacturer’s method of repair has become a regulatory principle of ours.
Repairing cars to such a high standard resulting in undetectable repairs can only be accomplished through employees of a high work ethic and possessing strict accountability at each stage of repair.
The designated tasks and assigned checklists for each crew member maintains a systemised and predictable high quality repair each time.
Accomplishing longevity with all our repairs prolongs the driving and ownership experience of current and future owners of your vehicle.
Our quality control measures retain manufacturer build quality and maintains the vehicle’s brand perception in the marketplace.
Our longevity principle does not only apply to the repair, it extends to prolonging the customer’s experience with Boutique Auto Body.
We take our repair philosophy seriously and our systemised repair process is executed through only employing team oriented workers who view each job as a project.
A well communicated environment and incorporating all systems of micromanagement is the key to upholding our customer orientated, longevity based smash repair brand.
If you wish to speak to our friendly staff about your next repair, please call or contact us below. We wish yo the best of luck with your next smash repair.
The Boutique Auto Body Team.
(03) 9331 7004
0499 519 725
P.O. BOX 1974,
Factory 23, 16A Keilor Park Drive,
Keilor East, VIC 3038.
We’re located next to the Western Ring Road, Keilor Park Drive Exit.
Monday – Friday: 8am – 4.30pm
Saturday: BY APPOINTMENT
Public Holidays: Closed
Before/After Hours: By Appointment
(Hours may change without notice. Please visit our Facebook page for posts regarding any changes including public holiday closures and Christmas.)